A. Ignoring emotions
B. The ability to recognize and manage one's own emotions and the emotions of others
C. Only focusing on logic
D. To create confusion
Answer: The ability to recognize and manage one's own emotions and the emotions of others
What does ’emotional intelligence’ refer to in communication?
Additional Information: Emotional intelligence involves recognizing and managing both one's own emotions and the emotions of others in communication.
Subjects: Business Communication, Business English